ASPIRITI AUTOMOTIVE are the Middle East's longest and most established automotive recruitment specialists. As a major player in the market since 2002, Aspiriti's name is synonymous with top industry talent.
Specialties: Automotive Industry, Executive Search, Recruitment, Talent Acquisition, Human Capital Consulting, and Corporate and Group Office
United Arab Emirates
Guest Experience Manager
Saudi Arabia • Posted 1 month ago
We are looking for an experienced Guest Experience Manager to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.
Improving customer service experience, create engaged customers and facilitate organic growth.
Taking ownership of customers' issues and following problems through to resolution.
Setting a clear mission and deploying strategies focused on that mission.
Desired Candidate Description
• Must be a Saudi National.
• Proven working experience as a customer service manager, retail manager or assistant manager.
• Experience in providing customer service support.
• Excellent knowledge of management methods and techniques.
• Proficiency in Arabic & English.
• Working knowledge of customer service software, databases, and tools.
• Awareness of the industry’s latest technology trends and applications.
• Ability to think strategically and to lead.
• Strong client-facing and communication skills.
• Advanced troubleshooting and multi-tasking skills.
• Customer service orientation.
• BS degree in Business Administration or related field.