Toyota Egypt is the sole distributor for Toyota Motor Corporation products. It is a multinational company established in 1979 aiming to provide the Egyptian consumer with first class services. Toyota Egypt’s first priority has always been to achieve the highest levels of customer satisfaction and to live up to customers’ expectations.
Toyota Egypt’s headquarters is located in the Industrial Zone in Abbassia. It is a 3S facility, Sales, Service and Spare parts. Toyota Egypt is a free zone company that mainly caters to the needs of fleet owners, such as petroleum and tourism companies as well as embassies and other types of business. Toyota Egypt sells in foreign currency and has two affiliated companies: Toyota Automotive Industries Egypt S.A.E. and Toyota Misr S.A.E. Toyota Automotive Industries Egypt S.A.E. is dedicated to the service centers.
The main full service center is located in the industrial Zone in Abbassia and there is another service under construction in Giza. As for Toyota Misr, it sells passenger cars, commercial vehicles, and Toyota genuine spare parts, all in Egyptian Pound and it is planning to expand and have a series of branches all over Egypt. Toyota Egypt Headquarters is a 3S facility: Sales, Service, and Spare parts.
Service Adviser Engineer
Egypt • Posted 2 months ago
About the Job
Service Adviser are the first contact in the Workshop for a customer and provides a window to the workshop. Job holder should be an image builder for the Service Department and present a picture of faith and confidence.
Receive Customer Vehicles for Service and Repair Jobs and raise repair orders on Dealer Management Systems.
Technically competent to understand the customer needs and requirements and accordingly raise Service Orders.
Filling customer data on system using (Data Accuracy Rate).
Promotion of Special Service Campaign .
Able to provide detailed explanation on jobs to be carried out on vehicle.
Provide detailed explanation and technical justification for additional repairs with cost Estimate and obtain approval from customers.
Ability to advise customers on the required vital jobs.
Should have flair for Selling Value added Services, Service Contracts and accessories.
Able to make every effort to resolve Customer Complaints and ensure customer has positive ownership experience.
Regularly follow up with Workshop controller and technicians on his vehicles and update Customers regularly on the job progress and ensure delivery of the vehicle at the promised time.
Conduct NPS Survey during vehicle delivery to get customer’s feedback upon his experience at Toyota service center
Raise Warranty approvals
Raise special orders for parts not available and follow up and keep customer informed.
Prepare Invoices on DMS and arrange for Active delivery of vehicles.
Follow up payments of credit customers and ensure collection within stipulated time.
Conduct post service follow up to ensure customer satisfaction.
Desired Candidate Description
Bachelor of Automotive Engineering.
Two years experience in Authorized Service Center.
Good Communication skills
Good in English.
Basic of computer skills.
Basic sales skills.