BMW Group Middle East
BMW Group Middle East operates in fourteen countries across the region, with its core focus being to maintain the global brand positioning and quality of service which BMW has become synonymous with across the globe.
BMW Group has cemented its place as a true leader within the automotive industry through pioneering vision, cutting-edge innovation and ultimately an unparalleled driving experience, shaping the future of mobility.
The BMW Group regional office is comprised of a passionate team who actively support our fifteen regional importers across various functions including sales, marketing and after-sales. Part of this operation is a major effort on training, with two permanent training schools in the region for BMW service and sales personnel.
These training facilities coupled with our passion for excellence, have led to us overseeing countless successful product launches, which have contributed to the remarkable year-on-year sales growth, making BMW Group one of the fastest growing luxury car manufacturers in the region.
United Arab Emirates
Area Manager Aftersales
United Arab Emirates - Dubai • Posted 1 week ago
INNOVATION IS IMAGINING WHAT NO ONE ELSE CAN.
SHARE YOUR PASSION FOR EXCELLENCE.
Everything starts with passion at the BMW Group. It turns a profession into a vocation. It drives us to keep reinventing mobility and to bring innovative ideas onto the roads. Enthusiasm for joint projects turns a team into a strong unit where every opinion is valued. It is only when expertise, highly professional processes and enjoyment of work are united that we can shape the future together. Whatever your heart’s desire – in the BMW Group, you will find a wide range of departments and disciplines across the world where you can share your professional passion with us.
Area Manager Aftersales:
The Area Manager is a key function at the BMW Regional Office in Dubai. You will coordinate the importer. You will overarching the importer especially in the areas of developing an Annual Business Plan, Aftersales Marketing Plan, operational measures to improve their business and process performance.As Area Manager you will ensure customer satisfaction, customer retention through high-quality processes and implementation of BMW Aftersales strategies, policies and BMW Group guidelines. Permanently monitoring and reviewing Aftersales results of Importer and developing measures at an early stage in case targets might be at risk is another main duties of yours. Furthermore you will be conducting documented market visits, analysis and proposes recommendations if required to maximize market potential. You will be responsible to determine standards and framework conditions for individual sales promotion and approval of overarching measures. You will be requested to interact with the BMW Group regarding BMW worldwide initiatives in compliance with country specific requirements. We’ll also look to you support the Importer with regards process for escalated customer, warranty and parts order/logistics issues.
Desired Candidate Description
● Strong communication skills
● High level of organisational skills
● Well-developed analytical, presentation, organizational and time management skills
● At least 5 years Management experience in the automotive Aftersales industry with premium manufacture or within the BMW organization would be added advantage
● University degree, preferable in Economy, Business Administration or Industrial Engineering and Management or similar education
● Strong command of English, Arabic is beneficial