ASPIRITI AUTOMOTIVE are the Middle East's longest and most established automotive recruitment specialists. As a major player in the market since 2002, Aspiriti's name is synonymous with top industry talent.
Specialties: Automotive Industry, Executive Search, Recruitment, Talent Acquisition, Human Capital Consulting, and Corporate and Group Office
United Arab Emirates
Field Support Representative
United Arab Emirates • Posted 10 months ago
One of the leading fleet management services and solutions provider is looking for an experienced Field Support Executive. You will be responsible to provide technical service support and training to its existing customers whilst maximizing potential business opportunities and relationships with new strategic partners.
Ideal candidates must be a French and English speaker with minimum 3-5 years of experience in delivering HGV technical support and must have proven ability to build and maintain relationships with new or existing strategic partners.
•To be part of a customer service team providing technical and training support to the customer and acting as a communication channel between the clients and the company.
•To travel globally to customers and end-users alike to seek new business, perform training, consult, diagnose and repair vehicles and equipment.
•Be part of the Customer Service Team providing technical support to the customer/end-user and acting as a communication channel between the customer and the company.
•Defines the resource requirements and work plan for each project and manage the development and successful execution of project deliverables.
•Travel to customer's locations to diagnose, perform training, advise and repair the customers vehicles/equipment by utilizing OEM training, repair manuals and computerized tools and equipment.
•Have the responsibility of sourcing new FSR opportunities, business partners and informing potential customers about the company, by promoting the company services and its affiliates can provide.
•Maintaining and updating various training packages including presentations, training aids and relevant special tools and test equipment.
•Managing the technical material required to deliver set courses and/or ad-hoc training events.
•Capturing, processing and storing relevant technical data for further use in either training or in support of wider operations, such as the construction of an in-house Technical Library.
•Write new and amend existing training packages in conjunction with the Training Managers.
•Become subject matter experts on all operational processes and projects within the company and be able to advise potential strategic partners while improving sales and acquiring new business.
•Provide timely, detailed and accurate reports to senior management when and if required.
Desired Candidate Description
•Must be qualified to HND, ASE or C & G level 3 in an automotive or mechanical/electrical engineering.
•Minimum 3 – 5 years of experience in delivering HGV technical training.
•Proven ability in providing technical & training support.
•Global working experience in difficult environments is essential.
•Must have the ability to build & maintain relationships.
•Fluency in French & English is a must.