Northern Gulf Trading Company
Northern Gulf Trading is a Group of Companies made up of three independent entities:
1. Northern Gulf Trading Co.
2. Trans World Company.
3. Arabian Eastern Group.
Northern Gulf Trading is the largest and oldest entity (Established 1976) .
It primarily focuses on the automotive and transportation sectors and is the exclusive agent of Hyundai Motor Company ( Passengers Vehicles & Commercials Trucks and Buses).
Kuwait • Posted 3 months ago
● Maintain a service appointment list.
● Maintain neat and tidy appearance for greeting customer.
● Ensure customers vehicle is thoroughly checked, discrepancies noted and communicated to customer while receiving the vehicle.
● Explain the payment policy to customers vs the prospective works required.
● Communicate with customers vs further required fix & repair to their vehicles.
● Follow-up while repair in progress to ensure vehicles completion per schedule.
● Perform a test drive after completion of repairs when required.
● Ensure proper delivery of the vehicle to the customer and clearly communicate to customers whole jobs carried out.
● Maintain & Update customers file, (follow-up system) continuously.
● Settling/ resolving customers complaints promptly.
● Inform service manager about trends in customer attitude when needed.
● Update sales team of customers intention to vehicles trade-in or sale.
● Ensure developing excellent service standards with customers.
Desired Candidate Description
● Bachelor/ diploma in Auto Mechanical Engineering.
● +5 years Auto experience in Kuwait and/ or GCC.
● Knowledge of service marketing and customer relationship.
● Knowledge of insurance claim process and related regulations.
● Initiative & self-confident personality.
● Good analytical reasoning skills & problem solving techniques.
● Fluency in English (Arabic would be an added value).
● Must possess valid Kuwaiti Driving License.