Many Companies. One Mahindra.
Our story was cast and hewn in India’s steel industry in 1945, and today, we’re a US $20.7 billion global federation of companies. Famous for our rugged and reliable automobiles, some also know us for our innovative IT solutions, and others for our commitment to rural prosperity.
Befitting our size, we operate in 21 key industries, providing insightful and ingenious solutions that are global in their ramifications. Our companies act as a federation, with an optimum balance of entrepreneurial independence and synergy. From Mobility to Rural Prosperity and IT, from Financial Services to Clean Energy and Business Productivity, we’re empowering enterprise everywhere.
Headquartered in Mumbai, India, we have an operational presence in over 100 countries and employ more than 200,000 people. And though we operate across vast geographies, our governing spirit of "Rise" binds us as one Mahindra, dictating that we empower people everywhere to not only chart new frontiers, but to conquer them too.
Territory Manager-Customer Care
India • Posted 3 months ago
Position Customer Care Manager
Reports To Area Customer Care Manager
Place of Posting
Responsibilities & Key Deliverables
To guide the Service Mechanics in technical problem solving and de-bottlenecking at the dealerships.
To increase dealer’s profitability by service schemes like annual maintenance contracts, service improvements etc.
To project the service activities, initiatives taken in the area office in the organization for cross fertilization of ideas
To provide a single window between the area office and the other departments of the company on all service matters.
To provide feedback on competition new service schemes launched to the head of service and the zonal sales managers.
To interface with the marketing service cell and the manufacturing cell at the HO for speedy resolution of service issues at the area office like pending warranty claims, chronic problems, BDTs etc.
To audit new dealership for approving it for commissioning
Conducting service audits periodically as per the company norms
Product training of the dealer, workshop manager & service mechanics
Desired Candidate Description
Experience Minimum 5 to 7 years of relevant experience for Engineering Graduate or 7to 8 years of relevant experience for Diploma holder. Experience in Tractor industry will be preferred.
Industry Preferred Tractor/Automobile industry (Tirth Agro Technologies , John Deere, New Holland, Shaktiman, Sonalika Ltd, Volvo Eicher)
Qualification Engineering Graduate/ Diploma Holder ( Post Graduation in Management will be preferred)
Competencies Customer Focus
Result Orientation with Execution Excellence