Al Futtaim Automotive
Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates. Al-Futtaim employs in excess of 42,000 people and operates in 29 countries through more than 200 companies.
The group has significantly expanded its business operations through a strategic acquisition plan and has entered a number of new territories, increasing its footprint beyond the GCC and Greater Middle East to encompass, Asia and East Africa. Structured into four operational divisions; automotive, financial services, real estate and retail, the success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.
For a career with the Al-Futtaim Group please go to our careers site at www.afuturewithus.com
United Arab Emirates
United Arab Emirates • Posted 4 months ago
We are looking to recruit an experienced Operations Supervisor-Leasing for Hertz Abu Dhabi Offices. In this role, you will be responsible to manage and monitor the operations of the lease aftersales and fleet department through implementation of set business practices along with continuous innovate solutions to ensure efficient utilisation of rental fleet and management of human resources, focusing on exceeding customer satisfaction, growth and profitability with overall objective to exemplify the Hertz vision and brand image.
You will be part of our Hertz operations team, reporting to the Operations Manager. You are also required to supervise in preparing fleet reports such as daily vehicle inventory, fleet on replacement, vehicle off hire, vehicle aging and etc. to improve overall efficiency of the department. Take ownership of addition reporting reference Staff attendance, Leave planning, unknown damages.
1.Ensure all policies and procedures relating to Customer Query Handling, Complaints resolution are strictly adhered to, to ensure Customer Satisfaction
2. Ensure all transactions relating to SMR bookings, registration renewals, lease ready vehicles, lease off hires are successfully executed within set deadlines adhering to agreed SOPs, quality and service standards.
3. Ensures fleet is available as per requirements at transparent at all stages
4. Acting as a mentor to the CSR’s and drivers to help them understand the importance of delivering a great customer service experience.
Desired Candidate Description
The ideal candidate for this role should be a University Degree in relevant field with valid UAE Driving License. You should have a least 5-6 years’ experience in a fleet operations supervisor/ team leader roles preferably from the car rental industry. You should have excellent communication skills, leadership and analytical skills and the ability to use advanced computer applications (MS Office Packages).