Mercedes-Benz Customer Assistance Center
What we do.
The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.
The Mercedes-Benz Customer Assistance Center opened in 1998 in the heart of the Euregion in Maastricht and has developed into one of the major employers in the southern region of the Netherlands. Today, with more than 1.000 employees, we care for customers and retailers worldwide. We are proud to unite people from more than 37 different nationalities who speak 19 languages and share the same passion for high-quality customer service.
Why we do it.
Every call is a challenge. Every task is a chance to grow. Our vision is to become the world’s most renowned center for customer service in the automotive sector. To meet our goal we are doing everything to create the best environment for skilled people from all over the world. Because only the best people can provide the best customer service. Ultimately it’s that simple: we want to delight and satisfy our customers and partners.
What drives us.
“Dedicated to Customers, Driven by Excellence” – As brand ambassadors of Mercedes-Benz we are committed to excellence, aiming to provide premium solutions for our customers, retail partners and business partners, supporting them in every situation. In this way, we strengthen the brand and add value to our brand promise: “The best or nothing”. Committed to our corporate values and as strong team players, our excellent operations set the standards for Daimler’s customer support centers worldwide.
What we believe.
It takes a lot of hard and soft skills to be a valuable partner for customers, retailers and our team members. These six principles embody what drives us, what we believe in and what we care about:
1. The customer is number 1
We do our very best to understand our customers’ needs and to exceed their expectations, wherever they are each and every day.
2. We make things happen
No matter what the challenges are, we solve them as fast as possible, using our experience and our expertise.
3. Everyone counts
We all play in the same team. Working in an atmosphere of trust and mutual respect, we treat everybody in a fair, friendly and honest way. We share what we know and grow together.
4. We think ahead
We believe in innovation and continuously improving the way we work. We explore new ways, dare to take risks and learn from both our successes and failures.
5. We cross borders
The Customer Assistance Center encompasses a unique blend of cultures, perspectives and opinions that we all appreciate. They are the foundation on which we build services for our global brands.
6. We do it together
Delivering excellent operations needs all our commitment, capabilities and contribution. This makes the difference.
Company Size
1001-5000 employees
Company Location
Netherlands
Customer Service Representative - Social Media (Austrian German)
Europe • Posted 6 months ago
Job Details
Job Description
The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.
Function Description:
The success of the Mercedes-Benz Social Media Team is rooted in social listening skills.
We make an effort to listen to our customers. To know their “likes” and “dislike”, to understand their interests and concerns, who they are, what they care about and what they do. We follow them into their virtual world.
We are driven to perfection not only because we know our audience but also because we perfectly understand the specific nature of each of the social media channels. We are able to change and adopt the tone of voice between the platforms to engage and hooked our followers and generate social conversations.
Day to day, we share our Mercedes-Benz passion alongside our 40+ million fans, whether it is a product enquiry, complaint or simply appreciation.
Our #BestFans can chat with us via Twitter, Facebook, Instagram, YouTube, LinkedIn, Google+ and many more channels.
Desired Candidate Description
For our international team we are looking for a colleague native in Austrian German . Additional languages will be an added value.
We are living in a fast moving and dynamic environment that requires strong customer focus, creativity and particular interest for the automotive sector and technology.
Experience with SM dialogue, journalism or blogging would be appreciated.
We believe in the strength of doing things together, team work is an essential part of our daily business. We aim for candidates with an enthusiastic and inspiring personality.
“What is the best part about our Social Media Team? Being able to release your inner creativity!
Be part of #MercedesBenzthebestornothingteam!
Compensation
We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:
● Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
● 200 vacation hours (based on full time employment)
● Holiday allowance: 8% of annual salary
● Competitive performance based salary growth
● Result oriented bonuses
● Employee Car Program: discount on new or used Daimler brand cars
● Collective health insurance at discounted rates
● Pension plan
● Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
● A “tailor made” individual development plan
The opening hours are from 08h30 to 21h00, Monday to Sunday ( flexible schedule applicable)
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OEM & Principal Office, Retail, Road Side Assistance, Customer Service