Mercedes-Benz Customer Assistance Center
What we do.
The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.
The Mercedes-Benz Customer Assistance Center opened in 1998 in the heart of the Euregion in Maastricht and has developed into one of the major employers in the southern region of the Netherlands. Today, with more than 1.000 employees, we care for customers and retailers worldwide. We are proud to unite people from more than 37 different nationalities who speak 19 languages and share the same passion for high-quality customer service.
Why we do it.
Every call is a challenge. Every task is a chance to grow. Our vision is to become the world’s most renowned center for customer service in the automotive sector. To meet our goal we are doing everything to create the best environment for skilled people from all over the world. Because only the best people can provide the best customer service. Ultimately it’s that simple: we want to delight and satisfy our customers and partners.
What drives us.
“Dedicated to Customers, Driven by Excellence” – As brand ambassadors of Mercedes-Benz we are committed to excellence, aiming to provide premium solutions for our customers, retail partners and business partners, supporting them in every situation. In this way, we strengthen the brand and add value to our brand promise: “The best or nothing”. Committed to our corporate values and as strong team players, our excellent operations set the standards for Daimler’s customer support centers worldwide.
What we believe.
It takes a lot of hard and soft skills to be a valuable partner for customers, retailers and our team members. These six principles embody what drives us, what we believe in and what we care about:
1. The customer is number 1
We do our very best to understand our customers’ needs and to exceed their expectations, wherever they are each and every day.
2. We make things happen
No matter what the challenges are, we solve them as fast as possible, using our experience and our expertise.
3. Everyone counts
We all play in the same team. Working in an atmosphere of trust and mutual respect, we treat everybody in a fair, friendly and honest way. We share what we know and grow together.
4. We think ahead
We believe in innovation and continuously improving the way we work. We explore new ways, dare to take risks and learn from both our successes and failures.
5. We cross borders
The Customer Assistance Center encompasses a unique blend of cultures, perspectives and opinions that we all appreciate. They are the foundation on which we build services for our global brands.
6. We do it together
Delivering excellent operations needs all our commitment, capabilities and contribution. This makes the difference.
Intern IT Communications
Europe • Posted 6 months ago
Internship IT Communications Mercedes-Benz Customer Assistance Center (CAC):
IT communications creative wanted for Mercedes-Benz Customer Assistance Center. You can find us in Maastricht, the Netherlands; we are called the Compass Delivery Center (CDC). Throughout the years we fine-tuned Compass and set it to our own standards. Compass, based on Oracle Siebel/Avaya/Genesys, is a high performing and scalable CRM platform which is rapidly expanding and changing in terms of functionality and global coverage for the aftersales CRM activities of Mercedes-Benz.
Currently we are in the middle of our worldwide rollout of 54 countries and we have numerous countries to go!
Do you want to be a part of our international team and help us in the communication @CAC and worldwide to make our colleagues fans of the (new) CRM tool possibilities?
Together with this incredible team you will share the responsibility to communicate about the (new) aspects of our CRM systems and service provisioning including the Database platform. You are the link between IT & Corporate Communications. Your role:
● Make it fun working. Engage employees in IT system changes.
● What’s in it for them?
● Make use of newest media/tools
● Think of solutions to make the connection with colleagues in contact centers worldwide
● Targeted communication
● Act as brand ambassador
● Support in living the values
Desired Candidate Description
What do we ask from you?
Your must have’s:
● HBO degree. Bachelor thesis, could be a role for two persons
● Strong affinity with new media channels
● YouTube lover
● Experience in producing video content
● Team player
● Very creative mind-set
● ‘Just do it’ mentality. Executor
Nice to have’s:
● Sees challenges, instead of problems.
● Go for the extra mile
Our offer to you:
● An exciting internship within an international environment for 6 months
● Strong collaboration Communications & IT
● 40 hours per week, Monday to Friday
● An excellent monthly financial compensation