ASPIRITI AUTOMOTIVE are the Middle East's longest and most established automotive recruitment specialists. As a major player in the market since 2002, Aspiriti's name is synonymous with top industry talent.
Specialties: Automotive Industry, Executive Search, Recruitment, Talent Acquisition, Human Capital Consulting, and Corporate and Group Office
United Arab Emirates
CUSTOMER SUPPORT EXECUTIVE
United Arab Emirates • Posted 4 months ago
One of the newly launched automotive brands in Dubai is looking for an experienced Customer Support Executive. You will be responsible to provide customer delight at every communication point and to retain the customer through the ownership Lifecycle.
Ideal candidates must be customer-centric and have relevant experience in a customer-driven company with strong communication and interpersonal skills.
•Receives and handles inquiries from the website, social media, telephone.
•Books test drives on behalf of customer hosts.
•Confirms test drives with customers.
•Books for warranty work as and when required.
•Attends to the initial point of contact complaints, queries or concerns and ensures each case is followed up to completion.
•Makes outbound follow-ups to all customers as per the life cycle management to ensure complete satisfaction.
•Carries out a satisfaction survey.
•Logs all activity on the Dealer Manager System (DMS)
•Assists with all inquiries
•Reports on weekly activity.
Desired Candidate Description
•High school diploma.
•Minimum 5 years of relevant work experience in a customer-driven company, preferably Automotive.
•Excellent communication skills.
•Fluency in English & Arabic is a must.
•Basic computer knowledge
•Well-organized & Excellent time management.