To be the most efficient and cost-effective transport solutions provider in the market by leveraging our extensive knowledge, talented human capital, cutting-edge technology, and consistent development as an organization.
To be the transport provider of choice in the MENA markets, recognized for the quality of our products, services, and people
We are proud of our heritage and association to our shareholders.
We consider our clients to be the core value of our business.
Product quality and customer service are the key pillars of our business.
We value our people and we are dedicated to their development.
Kuwait • Posted 9 months ago
•Utilizes customer response, visual inspection, road tests and mechanical testing devices to determine automobile repair need
•Assesses extent of vehicle body damage through inspections
•Effects minor repairs such as hinge lubrication, battery cable replacement and brake adjustments to the automobile
•Estimates and lists repair and labor costs including diagnostics of damages, determination of repair method, and calculation of charges applicable to customers or claiming from insurance companies
•Ensures completeness of all official documentations, and asks customers for any clarifications
•Prepares the repair estimate form and discusses with direct Supervisor to approve
•Negotiates and collects insurance estimates after reviewing extent of vehicle damage and resolves replacement and repair requirements.
•Coordinates and follows-up with insurance company for any additional jobs which requires their approval
•Drafts work order consisting of required repair services after approvals and enters the order into system
•Records and maintains repair details in vehicle body shop records
•Reviews vehicle and final bills as a part of the intrinsic quality check process
•Coordinates and follows-up with Spare parts department for availability of necessary parts
•Establishes good customer relations by providing estimates, timelines and obtaining relevant customer information and handling customer queries efficiently
•Ensures completion time of estimated repairs are as agreed with internal and external customers
•Asks the direct Supervisor for any difficulties or support
•Assists the Bodyshop in routine daily works
•Performs other duties as required and assigned
Desired Candidate Description
Our employees one of the keys to our success
Our ability to provide a seamless experience from door to door is how we make sure that satisfaction is standard. Therefore, we focus on hiring competent candidates in terms of customer service skills, presentation, language, behavior, qualifications, and education.