Byrne Equipment Rental
Our business focuses on the rental needs of a wide range of industries across the Middle East from our branches in the UAE, KSA, Kuwait, Qatar, Oman and Bahrain.
Totaling over 10,000 items, our mechanical and non-mechanical fleets include power generation, temporary buildings, sanitation, air and steam, hoist and access, lighting and plant.
Equipment is available for short or long term hire.
Since Byrne was founded in the UAE in the early 1990s the business has grown to become one of the largest plant and equipment rental companies in the Middle East.
The company has over 800 employees and 15 offices across the Gulf.
Hire Desk Administrator
Unknown Location • Posted 5 months ago
Location: Bahrain, Oman, KSA, Kuwait, Qatar, or UAE
Summary: The Hire Desk Administrator is responsible for the smooth running of all aspects of the day to day running of the Hire Desk, from the initial enquiry to the delivery of a correct invoice and everything in between. The role’s key interfaces are with all other service functions within the depot and the role will demand a close working relationship with the Sales team and constant communication with our customers. Our vision is to provide a hassle free, easy to use hire solution whilst providing the highest levels of service.
Set, work towards and maintain the highest standards of customer response and service, with both internal and external customers.
Report formally on a clear, concise and regular basis in order to ensure the Hire Desk Supervisor/Sales team/Finance is well informed with regard to the activities.
Resolves as best as possible and in case it is not resolved, escalate customer complaints as required, to ensure the highest standard of customer service is provided to customers.
Desired Candidate Description
Qualifications and Experience:
Minimum of 5 years relevant experience
Skills and Competencies:
Customer service skills
Negotiation and communication skills
Organisational skills to effectively manage hire contracts, be able to identify problems, asses and resolve them
Literacy, numeracy and computer skills