Saud Bahwan Automotive
Building Brands. Building Enduring Success.
Saud Bahwan Group plays a humble role in the nation’s economic life by introducing world-class brands into Oman.
The Group has an established presence in fields like Automotive & Allied businesses, Heavy Vehicles, Construction Equipment, Turnkey Projects, Special Equipment, Municipal & Civic Services, Property & Real Estate and Travel & Tourism. Playing a humble role in nation building.
In the Automotive sector, the Group represents several automotive brands including Toyota and Lexus in Oman. Best Cars, the Group’s Pre-owned cars outlet is synonymous with reliable quality and value. In the tyres segment in Oman, Yokohama has become the tyre brand of choice for many.
The Group has also made its presence felt in the Heavy Vehicles segment as well as the Construction Equipment segment.
The Saud Bahwan Group has also forayed into many infrastructure and other projects with renowned partners – such as the Sohar Refinery Project with JGC, Japan, Oman Waste Water Project with Sino Hydro, China, Oman Cement Company with IHI, Japan, Desalination Plant, Structural Steel System with MPEBS, UAE etc.
Equally noteworthy are the Group’s operations in sectors like Special Equipment and Municipal & Civic Services.
Senior Executive / Dy.Manager
Oman • Posted 8 months ago
The candidate should be able to set and monitor marketing strategies that will foster profitable long-term relationships with customers. To boost the company’s market presence and enhance customer experience across all touch points in the lifecycle and have experience on Customer Relationship Management Systems and KPI metrics. Should be able to identify new opportunities and proactively address customer concerns. The job entails leading and motivating a team of professionals, building customer relationship and seeking business development.
Monitoring relationships with existing customers through CRM systems
Ensuring the CRM system provides an effective end to end sales funnel
Developing and implementing marketing techniques that will drive new customer acquisition and retention of existing customers
Set specific marketing strategies to retain customers
Plan and manage multi-channel marketing campaigns and surveys
Suggest new methods to address customers’ needs
Track marketing metrics and trends like conversion rates and web analytics
Assist with organizing promotional events to reach prospective customers
Review and select Analytics Tools that meet the organization’s need
Conduct market research to follow trends and competition
Desired Candidate Description
Qualification: Engineers in any discipline with Management qualification.
Around 5 – 10 years of experience with a leading Automotive OEM’s CRM department.
Should possess technical expertise with CRM and analytical tools / systems.
Knowledge of online marketing methods and best practices is essential along with the skill of managing a seamless customer experience across social media, offline and across all touch points.
Knowledge of Virtual showrooms and online sales channels
Exposure of handling Customer Connect centers and complaints management and redressal
Proven track record and strong analytical & communication skills with a customer oriented attitude is essential.