Suhail Bahwan Automobile
Suhail Bahwan Automobiles LLC (SBA) is a flagship company of the Suhail Bahwan Group. SBA commenced its operations in April 2004, as the authorized National Sales Company for NISSAN Automobiles in Sultanate of Oman. It is one of the top two automobile dealers in the Sultanate of Oman, employs over 3000 people throughout the country.
The name ‘Suhail Bahwan’ has been respected in Oman for more than 40 years for its adherence to strong values and business ethics. On the 4th of June 2005, SBA enhanced the customer belief by opening the world’s largest NISSAN showroom in Qurum to serve the consumer better and reinstate Nissan brand in the eyes of the loyal customers.
To serve the NISSAN customer in remotest parts of the country, SBA in a short span of time, has established 17 showrooms including their flagship showroom in Qurum along with 21 state-of-the-art service centers and 35 genuine spare parts outlets across Oman/ Exercising Customer First philosophy on a continuous basis, SBA has attained a formidable growth and is constantly thriving for ideas to achieve customer satisfaction.
Thanks to our customers, who are an integral part of our growth which has lead SBA in achieving the prestigious, Operational Excellence Award the Golden Award for achieving the sales target, and most recently, SBA has been declared, the Champion Distributor in the entire GCC.
Nissan Range of New Vehicle Sales, After Sales Service, Auto Finance, Genuine Parts Sales, Leasing & Rental Services (Auto Rent), and Used Cars Trade In
Company Size 1,001-5,000 employees
Manager - Service Support
Oman • Posted 6 months ago
"Steering support operations team to Spear head the SAP-CRM implementation project; Validate IT related issues escalated by service operations. Conduct Root Cause Analysis & co-ordinate with IT for resolution; Suggest possible process / design changes to be made (if needed). Monitor number of incidences on each such escalated report; Understand corrective actions suggested by IT and provide blue print with sign off. Spearheading all activities related to blue printing documentation of the service process; provide IT with functional requirements for service process. Developing master data during the switch over phase; monitor all service process activities during go-live phase. Initiate a Knowledge Management (KM) portal; create a knowledge repository on service process flow of SAP / SAP CRM functions. Prepare MIS reports thru SAP; Generating Data Analysis Reports for operational / product performance like productivity. Planning induction program for new recruits and evaluating the candidates before being posted. Organizing training of service staff for SAP/ SAP CRM"
Desired Candidate Description
Qualification: Diploma / B.E in automobiles (Person has to be SAP certified)
Age Group: 32 - 35 years
Experience: 10 years