SAMACO Automotive
SAMACO Automotive is the exclusive dealer of Audi, Volkswagen and Porsche cars in Saudi Arabia. We provide a full range of services incorporating sales of new and pre-owned cars and commercial vehicles, leasing and full after-sales support with a dedicated service and parts team, taking care of all your motoring needs.
We go the extra mile, no compromises. At SAMACO Automotive, you will find a welcome leap in customer attention, a determination not to overlook every possibility of matching our services with the technological and engineering excellence of our splendid range of German cars. We are selective about the manufacturers we represent and have only brands that make a statement, trouble-free cars that last longer and cost less for maintenance.
Our new and renovated showrooms and workshops in Jeddah, Riyadh and Al-Khobar reflect our commitment to continuous refinement. Highly skilled technicians man our state-of-the-art workshops. We have earmarked installation of telemetry facilities at our service centers for on-camera consultancy with our German principals.
Our after-sales service is prompt and marked by easy availability of spares, precise diagnosis and the most acceptable cost. And our friendly, courteous and specialist staff undergo periodic training with manufacturer support to provide forthright service.
Company Size
1001-5000 employees
Parts Salesman - Riyadh
Saudi Arabia • Posted 6 months ago
Job Details
Job Description
Objective:
Accurately identify customer parts requirements
Maintain an up-to-date knowledge of new or updated parts via Desktop, and ensure parts bulletins, lists and catalogues are read and stored
Remain aware of seasonal requirements and of parts needed in the event of a Volkswagen recall or special offer in the Parts Department
Attend training courses to develop job-related knowledge
Liaise with Parts Manager to monitor lost sales for inventory control
Objective:
Maintain parts stock and stock records
Ensure all stock is kept securely and in good condition
Maintain stock control and guard against any unauthorised removal of parts stock
Ensure all incoming deliveries are checked and placed in the correct bins and any discrepancies reported to the parts manager
Ensure that a receipt, payment or authorised signature is obtained for all parts stock issued
Assist the parts manager in all aspects of stocktaking
Objective:
Process parts orders efficiently
Ensure all paperwork, documentation and parts requisitions are completed accurately
Ensure all credit sales transactions are to an authorised signatory or approved account, and cash and cheque payments are received and stored securely
Place special orders as necessary, balancing the needs of economy and speed of delivery according to parts manager guidelines
Source the availability of additional parts from outside the Retailer
Search for part numbers using the Electronic Parts Catalogue (EPAC, ETKA)
Objective:
Ensure the highest level of customer satisfaction
Satisfy customer requirements by identifying parts accurately
Answer customer queries regarding parts warranties in a manner that is easily understood
Receive customers promptly and courteously
Develop and maintain excellent relationships with customers by meeting and exceeding their expectations
Maintain accurate customer records, including the Parts Club member’s database
Objective:
Contribute to departmental compliance with company policies and industry guidelines
Ensure the department is kept clean and tidy
Ensure the correct recycling of all disposed and damaged items in line with environmental regulations
Adhere to all Health and Safety and Company policies and procedures
Ensure Volkswagen procedures appertaining to recycling/exchange units are adhered to
Desired Candidate Description
Desired Candidate Description:
Personal Qualities:
Empathy and tolerance
Ethical behaviour
Responsibility
Self-confidence
Customer-orientation
Professional appearance
Technical ability
Education:
Numerate and literate at a clerical level
NVQ level 2, Distribution Operations
Experience:
Basic vehicle layout, function and location of parts
Proven track record in handling stock
Computer skills, including experience of operating email
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