ASPIRITI AUTOMOTIVE are the Middle East's longest and most established automotive recruitment specialists. As a major player in the market since 2002, Aspiriti's name is synonymous with top industry talent.
Specialties: Automotive Industry, Executive Search, Recruitment, Talent Acquisition, Human Capital Consulting, and Corporate and Group Office
United Arab Emirates
Aftersales Manager - Commercial Vehicles
Middle East • Posted 9 months ago
An established automotive group in the Middle East is looking for an experienced Aftersales candidate to join their company. They key focus of the role is to supervise all post-marketing, budgeting, customer follow-up, and general business plans to make sure customer are satisfied and that sales improves.
Maintaining service contracts and performing other tasks needed to ensure customer satisfaction at all times.
Business development of Service sales and marketing.
Achieving parts sales, stock and ordering level control.
Responsible for profits and losses, sales and relevant promotional activities, budgeting and general after sales marketing.
Plan, develop, and monitor dealer service and parts network.
Oversees Dealer Standards assessments.
Assist with the updating of service and parts standards.
In-house control on labors, technicians, and admin staff with KPI monitoring.
Oversee all post-sales services provided to clients to ensure customer satisfaction
Maintain an up-to-date knowledge of job operations by conducting research and participating in educational programs
Provide periodic reports to management on all after sales activities
Desired Candidate Description
Bachelor’s degree preferably in Engineering.
Minimum 5 years’ experience in aftersales operations.
Commercial Vehicles and Heavy Equipment workshop experience essential
Fluent in both Arabic & English is an essential requirement.
Leadership and problem-solving skills
Excellent computer skills and proficiency in MS Office applications.
Advanced Technical Qualifications in Aftersales operations & management.
Self-starter with a can do attitude, ability to work independently and with others in cross functional teams.