Al Nabooda Automobiles
Established in 1976 as a part of Khalifa Juma Al Nabooda group, Al Nabooda Automobiles LLC is the authorized dealer in Dubai and Northern Emirates for Audi, Porsche and Volkswagen.
As exclusive distributors for these coveted automobile brands, Al Nabooda Automobiles LLC offers customers a range of products and services that match the professionalism of the companies they represent.
Five luxurious showrooms set up at locations in Dubai, Sharjah and Fujairah and Service Centers in Dubai and now also in Sharjah and Fujairah put customers in the driving seat.
Year founded: 1976
Company size: 1,001-5,000 employees
Specialties: Automotive Retail and Automotive Service
United Arab Emirates
Customer Liasion Advisor
United Arab Emirates - Dubai • Posted 1 year ago
To be the first point of contact for customers, ensure that customers are greeted in a courteous and efficient manner and directed to a sales consultant or service advisor. To be the customer champion and deliver exceptional customer service by ensuring a seamless experience for the customer.
Greet all customers as they enter the showroom, establish if they require the Sales or Service Department, take details, offer refreshment, if a Sales enquiry provide an initial introduction to the vehicle until customer is ready to speak to a sales consultant, introduce customer to sales consultant, if sales consultant not available continuously communicate with customer to ensure they are aware of the situation. If service enquiry/booking to personally introduce them to a Service Advisor.
Document any complaints from customers; advise the Assistant Sales Manager / Sales Manager.
Co-ordinate with the Sales Consultant regarding any customer complaints.
Check that all display cars are kept clean and that each has a spec sheet present, report any discrepancies to Asst Sales Manager.
Attend regular staff meetings using them as a basis for the communication of any ideas for improvement in processes or cost savings.
Provide administrative support to the Sales Supprt Executives and Receptionists when there are no customers requiring assistance.
Desired Candidate Description
High School Educated
Fluent in written and verbal English, Arabic is an MUST
Experience working in the automotive industry in a similar role
Customer service experience
Planning and Organising
Excellent verbal and written communication