Al Nabooda Automobiles
Established in 1976 as a part of Khalifa Juma Al Nabooda group, Al Nabooda Automobiles LLC is the authorized dealer in Dubai and Northern Emirates for Audi, Porsche and Volkswagen.
As exclusive distributors for these coveted automobile brands, Al Nabooda Automobiles LLC offers customers a range of products and services that match the professionalism of the companies they represent.
Five luxurious showrooms set up at locations in Dubai, Sharjah and Fujairah and Service Centers in Dubai and now also in Sharjah and Fujairah put customers in the driving seat.
Year founded: 1976
Company size: 1,001-5,000 employees
Specialties: Automotive Retail and Automotive Service
United Arab Emirates
Contact Centre Agent
United Arab Emirates • Posted 11 months ago
To handle inbound calls and ensure service levels are maintained at all times.
Efficient and courteous handling of telephone calls, provide necessary information / guidance to caller and transfer the call to the relevant person, take careful and legible messages where required.
Log all incoming calls and ensure that any requests for call backs are actioned within the service level agreement timeline.
Call back monitoring report needs to be completed by end of day before forwarding it to the management for review and root cause analysis
Record new sales enquiry and daily traffic allocated to Sales Consultants based on their availability and assistance
Proficiently follow service booking script to prepare service appointments and to diligently allocate workshop load based on capacity planning in DMS
To make outgoing calls for service booking call backs and updating the call monitoring report to ensure customer requests are fulfilled within agreed service level agreements.
Provide general administrative support to members of the showroom & service team as required such as daily new sales enquiry traffic and preparing service T-Cards
Input customer details following invoicing by the Sales Consultant and Service Advisor to keep an accurate database
Creating new customers and linking vehicles based on contact centre requisition in order to cleanse data in the DMS & ensure data quality.
Desired Candidate Description
Minimum 1 year experience in similar position
Good Understanding of English
Native Arabic speaking
(Candidates on visit or transferable visa preferred.)