ASPIRITI AUTOMOTIVE are the Middle East's longest and most established automotive recruitment specialists. As a major player in the market since 2002, Aspiriti's name is synonymous with top industry talent.
Specialties: Automotive Industry, Executive Search, Recruitment, Talent Acquisition, Human Capital Consulting, and Corporate and Group Office
United Arab Emirates
Service Team Leader
Middle East • Posted 8 months ago
A well-known automotive dealership in the region is looking for a qualified and experienced Service Team Leader to join and lead their busy team. The candidate will be responsible for delivering a high level of service in the workshop and managing workflow. You will also be controlling work in progress and ensuring customer satisfaction.
Guide the technicians and provide technical support when required.
Ensure all customer concerns are addressed and maintain zero come back.
Ensure the service advisor is informed about any additional work or time that is required.
Engage in improving the skill level of the technicians by arranging suitable trainings for them and with the help of Service bulletins and Tech Information from TMC.
Distribute the workload among the technicians according to their skill level and monitor their productivity.
Ensure all special tools and repair manuals are available in good working order.
Coordinate with both internal and external parties for all necessary matters.
Ensure all productivity quality and safety standards and procedures set by the organization are implemented.
Responsible for the cleanliness of the work area and ensuring the technicians are appropriately dressed.
Ensure all the special tools and repair manuals are available in good working condition.
Prepare and provide various progress and status reports for management.
All other job related duties as assigned.
Desired Candidate Description
Technical School Certificate or Diploma in Automobile engineering or a related subject.
5 - 6 years of relevant experience and/or equivalent combination of education and experience.
You should be able to demonstrate previous experience within a franchised dealership's service department in a similar role.
Good communication skills
An ability to prioritize your day, be a natural leader of people
Organized and proactive in your approach