Al Nabooda Automobiles
Established in 1976 as a part of Khalifa Juma Al Nabooda group, Al Nabooda Automobiles LLC is the authorized dealer in Dubai and Northern Emirates for Audi, Porsche and Volkswagen.
As exclusive distributors for these coveted automobile brands, Al Nabooda Automobiles LLC offers customers a range of products and services that match the professionalism of the companies they represent.
Five luxurious showrooms set up at locations in Dubai, Sharjah and Fujairah and Service Centers in Dubai and now also in Sharjah and Fujairah put customers in the driving seat.
Year founded: 1976
Company size: 1,001-5,000 employees
Specialties: Automotive Retail and Automotive Service
United Arab Emirates
United Arab Emirates • Posted 11 months ago
Department: Porsche Service Center
Responsibilities – To manage the performance of a Service department and ensure the team delivers a consistently high quality of work to ensure customer satisfaction.
Support the National Aftersales Manager in developing commercial opportunities through implementing campaigns within specific market sectors, measuring success to identify what works.
Provide information to the GM with regards to annual budget and support the implementation of effective strategies to enable achievement.
Implement quality controls and voice of the customer feedback systems (including complaint handling) which enable performance to be managed and review regularly to continuously improve standards and consistency of performance.
Analyze data received regarding departmental performance and implement any corrective action to improvement processes as required.
Ensure all service process meets quality standards and they are implemented in a consistent manner.
Recruit and select team members in line with organizational requirements.
Maintain a safe and healthy working environment; ensuring staff comply with Health and Safety requirements.
Develop, guide direct, motivate and manage the performance of all direct reports in line with the Performance Management System to assist in the realisation of their potential and to enhance their knowledge-based skills.
Maintain standards of performance in the service teams through effective coaching and performance management; ensure a thorough understanding of the service core process.
Desired Candidate Description
Management Degree – Desirable
Service Manager certification – Desirable
Significant management experience 5 years + working for a European car manufacturer.
Porsche specific experience – desirable
Planning and Organizing
Excellent verbal and written communication (English, Arabic)
Excellent Computer skills