ASPIRITI AUTOMOTIVE are the Middle East's longest and most established automotive recruitment specialists. As a major player in the market since 2002, Aspiriti's name is synonymous with top industry talent.
Specialties: Automotive Industry, Executive Search, Recruitment, Talent Acquisition, Human Capital Consulting, and Corporate and Group Office
United Arab Emirates
After Sales Kaizen Manager
Middle East • Posted 3 months ago
A leading automotive producer and distributor of passenger cars is looking for a customer-centric minded candidate to join their company. The key purpose of the role is to lead and manage the team to drive Kaizen for Operational Excellence and standardize operations to enhance Customer Service Experience and business.
Desired Candidate Description
Ensure compliance to Manufacturer standards - Conduct periodic assessments, establish quality action plans for improvement, monitor and validate the progress providing continuous feedback, needed guidance and training to all branches.
Develop and Implement SOP for Quality Management and Operational Excellence.
Enable Kaizen and Innovation in Aftersales processes - Induce Kaizen culture and lead the change to improve processes to enhance productivity & efficiency and Customer Experience Excellence.
Educate employees on SOP and Kaizen through training and development.
Liaison for Group Internal Audits and ISO audits
Develop, implement and manage Customer Service initiatives to enhance Customer Experience Excellence in the entire service journey.
Conduct dealer process reviews to enhance the Quality work standards to improve Customer Retention, Repurchase and increased Profits.
Minimum Bachelor's Degree or Equivalent
Minimum 4 years experience in automotive Sales or Service
Experience in conducting kaizen activities (sales or service)
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Basic Knowledge of business and management principles involved in resource allocation, production methods, and coordination of people and resources.
Knowledgeable in worksheets, word processing, and presentation software