TradeX Middle East
With its storage hub located in Dubai, Trade X ME LLC serves the Middle East and African markets through a network of bespoke distributor and partner ventures.We also offer product-trainings on location or in our training-center. We import from various top manufacturers suppliers in USA, Germany,Belgium, UK, U.S.A, South Africa, China, and Korea.We export to various customers and partners in Saudi Arabia, UAE, Kuwait, Iraq, Oman,Bahrain, Qatar, South Africa, and Kenya.
United Arab Emirates
Customer Service Agent
United Arab Emirates - Dubai • Posted 6 months ago
1. Looking for a Female Customer Service Agent.
2. Experienced in Customer Service.
3. Applicant must have knowledge in automotive.
4. Ability to communicate clearly and professionally, both verbally and in writing.
5. Knowledge in Arabic will be an advantage.
6. Has a pleasant, patient and friendly attitude.
7. Can work under pressure.
Desired Candidate Description
1. Process all workshop documentation.
2. Interact with customers via inbound telephone calls to provide information and assistance.
3. Assisting Workshop walk-in customers.
4. Filling of all documentation.
5. Receive customers vehicles and confirm jobs.
6. Product costing for the workshop.
7. Arrange pick and drop off the vehicle.
8. Product knowledge for Internal sales.
9. Provide quotation, invoice and job card.
10. Process transactions and reply to inquiries about the products and services.
11. Record customer interactions, details of inquiries, complaints, or comments, as well as action is taken.
12. Coordination and reports with the Workshop manager.
13. Handle reception duties and assisting the other department if needed.