Mercedes-Benz Customer Assistance Center
What we do.
The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.
The Mercedes-Benz Customer Assistance Center opened in 1998 in the heart of the Euregion in Maastricht and has developed into one of the major employers in the southern region of the Netherlands. Today, with more than 1.000 employees, we care for customers and retailers worldwide. We are proud to unite people from more than 37 different nationalities who speak 19 languages and share the same passion for high-quality customer service.
Why we do it.
Every call is a challenge. Every task is a chance to grow. Our vision is to become the world’s most renowned center for customer service in the automotive sector. To meet our goal we are doing everything to create the best environment for skilled people from all over the world. Because only the best people can provide the best customer service. Ultimately it’s that simple: we want to delight and satisfy our customers and partners.
What drives us.
“Dedicated to Customers, Driven by Excellence” – As brand ambassadors of Mercedes-Benz we are committed to excellence, aiming to provide premium solutions for our customers, retail partners and business partners, supporting them in every situation. In this way, we strengthen the brand and add value to our brand promise: “The best or nothing”. Committed to our corporate values and as strong team players, our excellent operations set the standards for Daimler’s customer support centers worldwide.
What we believe.
It takes a lot of hard and soft skills to be a valuable partner for customers, retailers and our team members. These six principles embody what drives us, what we believe in and what we care about:
1. The customer is number 1
We do our very best to understand our customers’ needs and to exceed their expectations, wherever they are each and every day.
2. We make things happen
No matter what the challenges are, we solve them as fast as possible, using our experience and our expertise.
3. Everyone counts
We all play in the same team. Working in an atmosphere of trust and mutual respect, we treat everybody in a fair, friendly and honest way. We share what we know and grow together.
4. We think ahead
We believe in innovation and continuously improving the way we work. We explore new ways, dare to take risks and learn from both our successes and failures.
5. We cross borders
The Customer Assistance Center encompasses a unique blend of cultures, perspectives and opinions that we all appreciate. They are the foundation on which we build services for our global brands.
6. We do it together
Delivering excellent operations needs all our commitment, capabilities and contribution. This makes the difference.
Be a part of our future.
Do you love working with demanding customers and finding solutions that exceed customers’ expectations? Do you enjoy being part of an international and diverse team? And – last but not least – would you like to work for one of the most valued brands in the world? Then the Mercedes-Benz Customer Assistance Center is the place for you. In our dynamic and fast-growing organization you will find plenty of opportunities for your own professional growth.
You will join an international team with smart and motivated colleagues – all united by the motivation to thrive. Here you will have many opportunities to demonstrate your abilities and learn new skills. To support your professional development, you will attend customized training sessions. In addition, you will receive an attractive compensation package with various fringe benefits, i.e. holiday allowance and transportation allowance.
A great place to live.
Of course there is more than just work here for you. The Social club was founded especially for employees from abroad. The Social Club makes you – and your family – feel at home quickly by building bridges across teams, departments, levels and cultures. By organizing and facilitating after-work activities, the Social Club’s goal is to quickly integrate you and your family and help you feel at ease. We will do anything to make you feel welcome in an open-minded environment.
Maastricht-Aachen, a unique region for unique people.
Our office is located in the Netherlands, close to the German and Belgian borders. The Maastricht-Aachen Region is traditionally known as a multinational region. Across history, the region has been Roman, Spanish, French, Swiss, German, Belgian, Austrian and Dutch. It is a unique piece of Europe in the heart of the Meuse-Rhine Euroregion where more than four million residents from three countries speak four languages, and where the German and Latin cultures in Europe interact. Many parts of the environment will seem familiar to you because of the international character of the inhabitants and their great hospitality. That is why we believe that you will feel at home here quickly, too.